Moonflower - Frosted Jar

While we make every effort to ensure each of our candles are perfect, we are human. We take pride in our candles and want you to be completely satisfied with your Wild Roots candle purchase. If your candle is damaged, our return policy is outlined below. Please include your order number in your email. We will make every reasonable effort to ensure our customers are satisfied.

Please contact us at hello@wildrootscafeco.com within 5 business days of receiving your product to initiate a return. If 5 business days have gone by since your purchase was delivered, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. 

The purchaser is responsible for the return shipping charges and original shipping charges are non-refundable.

Any item not in its original condition, damaged or missing parts for reasons not due to our error will not be accepted for return. 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and the status of either the approval or rejection of your return.

If a refund is requested and approved, a credit will be applied to your original method of payment within 2 business days. Please note that your bank or credit card company may require additional time to process the refund and we are not able to control or monitor this.

If an exchange is requested and approved, we will email an invoice for the shipping charges. Once the invoice is paid we will ship the exchange and provide the tracking number via email.